Getting a standard carpet warranty with your flooring purchase isn’t unusual, but not all carpet manufacturers’ warranties are alike, and it’s important for you to know what’s covered, what’s not, and what all the fine print means.
This is basically just what you think it is: stains happen when something spills on your carpet and proves un-removable despite your best efforts (and possibly the best efforts of a professional cleaner).
Soiling isn’t exactly the same thing as staining, even though at first glance it may look like a stain (i.e. a discolored patch of carpet). Soiling can happen when either an old stain or the cleaning products used to remove it aren’t completely removed from the carpet fibers OR an accumulation of oil or grease (from an old spill or simply the transfer of oils from bare feet to the carpet) forms on certain areas of carpeting. Over time, any residue (stains, cleaners, oils) can attract dust and dirt, causing discoloration – a.k.a. soiling – on the carpet.
Look for a carpet warranty that covers BOTH staining and soiling, as they’re closely related and you seriously don’t want to argue semantics with a carpet warranty representative five years down the road – trust us.
Again, this one is fairly self-explanatory – you want your carpet to look great for the entire warranty period (or longer, preferably!). Matted carpet, fibers that get unraveled and fuzzy, and loss of plushness all contribute to your carpet looking less than amazing.
A high-quality carpet that receives regular care (vacuuming, periodic deep cleaning, prompt stain removal) shouldn’t have to ever make a warranty claim, but it does offer peace of mind to know that a carpet manufacturer stands behind its product to guarantee that it will look great for as long as you own it.
This one is pretty standard, but it’s still good to verify that if it turns out that your carpet was manufactured incorrectly, you won’t be left footing the bill for repair or replacement.
For most carpet manufacturers, the installation is handled by a separate company and isn’t covered, but it may be worth it to look for a company willing to stand behind the workmanship involved in installing a new carpet.
This component of an average carpet warranty covers color fading over time, usually due to sun exposure or excessive wear and tear.
Want to avoid filing a carpet fading warranty claim? It’s recommended that you keep blinds or curtains drawn during peak sunlight hours to minimize sun exposure to your carpets.
Average carpet warranties usually require that you have your carpets professionally cleaned every 12-24 months. Read the fine print carefully, follow your warranty’s specifications, and keep your receipts! If you ever do file a warranty claim, you’ll need them to prove you haven’t voided the warranty.
Unfortunately, if you’re purchasing carpet for a rental unit, the warranty usually won’t apply.
The industry is changing its tune on excluding stairs from standard carpet warranties, but it’s important for consumers to know whether this high-traffic area is included.
In most homes, stairs are the first place to show signs of wear and tear, so making sure they’re included in the warranty could save you money.
As with most carpet warranties, they’re only meant for the purchaser and won’t transfer to subsequent owners of the carpet. Good news for you, bad news for whoever buys your place.
Not all carpet manufacturer warranties are alike, but one thing that unites them all is the importance of reading them carefully.
Most carpet warranties don’t cover use in a rental unit, require periodic professional cleaning (keep your receipts!), and aren’t transferable beyond the original purchaser. That said, focus on choosing a high-quality carpet, which is your best bet for longevity and durability when it comes to flooring.
The limited lifetime warranty on LifeProof carpets from MyFlooring.com covers staining, fading, soiling, loss of plushness, installation and manufacturer defects, and only requires a professional cleaning every 18 months.
If you are looking for more content on how to best care for your carpet, be sure to check out these related articles: