Cancellations & Returns

Purchasing Lifeproof Carpet through is easy! We want you to be 100% happy with your purchase, but if you aren’t, we have an easy cancellation and refund process.

First, you'll receive a sample of the carpet you selected via FedEx with tracking information. Most samples arrive 2–5 days after you place your order.

If you don't like your carpet for any reason, you may cancel your order for a 100% refund, with no hassle or fees.

Please cancel your order by text, email, or phone within 48 business hours of receiving the sample.

Refunds will be issued on the original credit card used. For your security, we'll request your credit card information again because we don't keep your data on file.

Refunds can take up to 14 business days to process (up to 21 business days for debit cards), depending on your banking institution or credit card issuer.



Contact us by text or phone at 1-877-877-0010, or email us at