Flooring & Installation Frequently Asked Questions

GENERAL FLOORING

We don’t compromise on softness our durability, and we have a lifetime warranty to prove it. Our carpet is made from the softest, most durable carpet fiber available – solution-dyed (for lasting color) and made in the USA with family-safe materials and premium foam pad.

Yes – part of what makes our carpet so sweet on your feet is our premium pad. It is made of ½” thick solid foam and has moisture barrier to give you a comfortable step and long-term durability.

LVP is perfect if you love the look of hardwoods but you want flooring that’s low-maintenance and designed to handle pets, kids, and a busy life. It is waterproof (!!) and incredibly resistant to scratches and drops –features you won’t find with laminate or hardwoods.

Yes, no problem. Each room will need to be ordered separately online, or you can work with one of our Design Consultants to help place the order for you.  Even though each room is technically a separate order, they will be installed together. 

We take our selection seriously, using consumer data and trends to curate the top styles and colors in only the highest quality products. We stand behind every product we offer and feel confident our selection includes the best of the best.

Don’t worry, we’ll confirm everything before we get to your home, and if anything in your measurements is off, our Worry-Free Measurement Guarantee means we’ll take care of it (up to 25 square feet). You can watch this video for extra measuring help.

FLOORING INSTALLATION

Part of what makes our flooring a huge value to customers is our expert installation. We are so confident in not only our product but also our installation service that we offer a lifetime warranty on both. Installation is included with your pricing.  

Installation date options are shown at time of order – typically in as few as 2-3 weeks.

If you need an installation date sooner than the options provided on our site, please reach out to us, and we will do our best to meet your needs. There is nothing more important than serving our customers!

Most installations use a 2-person crew, but this may vary depending on job size and the amount of furniture to be moved.

YES. Not only do we employ the most skilled installers, we make sure they are trust-worthy. You and your loved one’s safety and security is our top priority.

Every purchase includes removal of old carpet and pad, with as much of the waste recycled as possible.

Yes, as needed to complete the installation to all manufacturer standards. For carpet, we remove the old carpet and pad or the floating floor. For LVP, the removal of old carpet and pad or old floating wood floors is included. LVP is laid over tile/stone floors.

We absolutely move furniture. There are a few exceptions to avoid damages to items our flooring installers are not qualified to move: Grandfather clocks, pianos, electric beds, waterbeds, aquariums, antiques, electronics, large exercise equipment/free weights, items with glass shelves or mirrors, or items exceeding a weight that 2 adults can reasonably carry.

For your family’s safety, we can’t work in areas with mold, asbestos, or lead remediation.

We cannot remove or replace toilets, since a plumbing license is required to do so. We can’t perform structural repairs or trim doors as this is considered “carpentry” work, and, well, our guys are flooring experts.

If tackstrip is present and in good condition we use that, if not we will replace or install new at no additional charge.

Yes, we do. For an additional $6 per SF we will demo and remove the old subfloor and install a new plywood floor. We will not level over particle board - instead it will need to be replaced.

Here are the options we offer:

        •  Metal transition

        •  Tuck the carpet directly to the existing hard surface.

        •  Use a “z-bar” to tack the carpet up to the hard surface

        •  Hard surface reducer installation - the customer must purchase and have it on site on the day of installation

STAIRS

Yes, for an additional $20 per step for binding. Stairs will be completed 1-3 weeks after initial installation.

Yes! We offer custom-built stairs, molded from the same quality LVP material uses for the rest of your flooring. This makes your stairs far more durable, with better visual appeal than other, less-sturdy tread options on the market that won’t be a match to your floor color.

Yes, as long as the order meets our minimum purchase amount of $350.

PAYMENT

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as Google Pay and Paypal.

Yes, we offer flooring financing through PayPal.By setting up a PayPal account (or using an existing one), you can apply for 6-month interest-free financing (if the balance is paid in full in six months).

Absolutely! If you find a competitor who offers the same product, pad and installation service at a lower cost, we will beat their price by 5%.

FLOORING CARE

Recommended cleaning and maintenance:

        •  Vacuum regularly with a Carpet and Rug Institute Seal of Approval vacuum cleaner.

        •  Have your carpet professionally cleaned using hot water extraction every 12-18 months to remove soil and residues and prolong the life of your carpet.

        •  Always attend to accidents and spills immediately by blotting the spill with a damp, white absorbent towel.

        •  Do not apply heat or hot water to a urine stain.

        •  Only use Carpet and Rug Institute Seal of Approval spot cleaners.

For cleaning instructions on specific types of stains, view the instructions on our extended warranty here.

A regular broom or vacuum works best for daily clean-up of dust. For a deeper clean, use a tile mop with warm water and dish soap. You can add a little white vinegar for sparkle.

FLOORING WARRANTY

For our Happy, Delighted, Ecstatic, and Fancy Schmancy carpets and all of our LVP flooring products, we offer a Lifetime Warranty on normal wear and tear, and Lifetime Warranty on the installation on single-family, non-rental property homes.  Warranty is transferable to new homeowner if your home is sold for up to 90 days from the date of purchase. We offer a 20-year warranty on our commercial carpets and installation and a 5-year warranty on our Flippin’ Great Carpets and installation. You can get all the info on our flooring warranty page.