Flooring & Installation Frequently Asked Questions

GENERAL FLOORING

We all want soft carpet that is also durable, long-lasting, and stain resistant. And that’s what we made. Our proprietary, high-quality carpet line comes in different plush levels and trend-forward colors to coordinate with any décor.

Yes – part of what makes our carpet so sweet on your feet is our premium pad. It is made of ½” thick solid foam and has moisture barrier to give you a comfortable step and long-term durability.

LVP is perfect if you love the look of hardwoods but you want flooring that’s low-maintenance and designed to handle pets, kids, and a busy life. It is waterproof (!!) and incredibly resistant to scratches and drops -features you won’t find with laminate or hardwoods.

Absolutely! Each room will need to be ordered separately online, or you can work with one of our Design Consultants to help place the order for you. Carpet and LVP are usually installed by a different crew on separate days, but we’ll work with your schedule to make the installation process as smooth as possible!

We take our selection seriously, using consumer data and trends to curate the top styles and colors in only the highest quality products. We stand behind every product we offer and feel confident our selection includes the best of the best.

Don’t worry, we’ll confirm everything before we get to your home, and if anything in your measurements is off, our Worry-Free Measurement Guarantee means we’ll take care of it (up to 25 square feet). You can watch this video for extra measuring help.

FLOORING INSTALLATION

Part of what makes our flooring a huge value to customers is our expert installation. We are so confident in not only our product but also our installation service that we offer a lifetime warranty on both. Installation is included with your pricing.  

Installation date options are shown at time of order – typically in as few as 2-3 weeks.

If you need an installation date sooner than the options provided on our site, please reach out to us, and we will do our best to meet your needs. There is nothing more important than serving our customers!

Most installations use a 2-person crew, but this may vary depending on job size and the amount of furniture to be moved.

YES. Not only do we employ the most skilled installers, we make sure they are trustworthy. You and your loved ones’ safety and security is our top priority.

Every purchase includes removal of old carpet and pad, with as much of the waste recycled as possible.

Yes, as needed to complete the installation to all manufacturer standards. For carpet, we remove the old carpet and pad or the floating floor. For LVP, the removal of old carpet and pad or old floating wood floors is included. LVP is laid over tile/stone floors.

We absolutely move furniture. There are a few exceptions to avoid damages to items our flooring installers are not qualified to move: Grandfather clocks, pianos, electric beds, waterbeds, aquariums, antiques, electronics, large exercise equipment/free weights, items with glass shelves or mirrors, or items exceeding a weight that 2 adults can reasonably carry.

For your family’s safety, we cannot perform work in areas that require mold, asbestos, or lead remediation. If the process of installing your new flooring or removing existing flooring in any way disturbs these contaminants, we would require you to have the remediation performed prior to your flooring installation.

We cannot remove or replace toilets or other plumbing fixtures, since a plumbing license is required to do so. We are unable to perform structural repairs or trim doors as these items fall under general contracting or carpentry and our guys (and a few gals!) are, well. . . flooring experts.

If tackstrip is present and in good condition we use that, if not we will replace or install new at no additional charge.

Yes, we do. For an additional $6 per SF we will demo and remove the old subfloor and install a new plywood floor. We will not level over particle board - instead it will need to be replaced.

Here are the options we offer:

        •  Metal transition

        •  Tuck the carpet directly to the existing hard surface.

        •  Use a “z-bar” to tack the carpet up to the hard surface.

        •  Tuck the carpet into an existing hard surface transition that is already in place.

STAIRS

We made an instructional video here.

Yes, for an additional $20 per step for binding. Stairs will be completed 1-3 weeks after initial installation.

Yes! We offer custom-built stairs, molded from the same quality LVP material uses for the rest of your flooring. This makes your stairs far more durable, with better visual appeal than other, less-sturdy tread options on the market that won’t be a match to your floor color.

Yes, as long as the order meets our minimum purchase amount of $350.

PAYMENT

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as Google Pay and Paypal.

Yes, we offer flooring financing through PayPal.By setting up a PayPal account (or using an existing one), you can apply for 6-month interest-free financing (if the balance is paid in full in six months).

Absolutely! If you find a competitor who offers the same product, pad and installation service at a lower cost, we will beat their price by 5%.

FLOORING CARE

Recommended cleaning and maintenance:

        •  Vacuum regularly with a Carpet and Rug Institute Seal of Approval vacuum cleaner.

        •  Have your carpet professionally cleaned using hot water extraction every 12-18 months to remove soil and residues and prolong the life of your carpet.

        •  Always attend to accidents and spills immediately by blotting the spill with a damp, white absorbent towel.

        •  Do not apply heat or hot water to a urine stain.

        •  Only use Carpet and Rug Institute Seal of Approval spot cleaners.

For cleaning instructions on specific types of stains, view the instructions on our extended warranty here.

A regular broom or vacuum works best for daily clean-up of dust. For a deeper clean, use a tile mop with warm water and dish soap. You can add a little white vinegar for sparkle.

FLOORING WARRANTY

For all of our products, we offer a Lifetime Warranty on normal wear and tear, and Lifetime Warranty on the installation on single-family, non-rental property homes. Warranty is transferable to new homeowner if your home is sold for up to 90 days from the date of purchase. You can get all the info here.